I don't know why this worked but I stumbled on it on the general forum and thought I'd share it in case anyone else didn't receive their hearthsteed immediately.
If you're like me, you checked your main, or whichever alt you had been recently playing and it wasn't there even after full log outs/resets/restarts/hours passing etc.
I checked on Gen again this morning and nothing. However maybe if you check your highest alphabetical toon it will be there.
I.e. if you have a toon that starts with the letter C but your main starts with the letter F, it may be in letter C's mail.
Anywho, this was the case with me and just thought it might help others and save some frustration.
If you're like me, you checked your main, or whichever alt you had been recently playing and it wasn't there even after full log outs/resets/restarts/hours passing etc.
I checked on Gen again this morning and nothing. However maybe if you check your highest alphabetical toon it will be there.
I.e. if you have a toon that starts with the letter C but your main starts with the letter F, it may be in letter C's mail.
Anywho, this was the case with me and just thought it might help others and save some frustration.